FAQs

1. How can I contact you?

You can contact us by phone at 9129803995 or by email at roadtainment@gmail.com. We are available to assist you with any questions or concerns you may have.

2. Where are your products shipped from?

Our products are shipped from our warehouse located at Roadtainment, 22 East Lathrop Avenue, Apiary, Savannah GA 31415, United States.

3. What is your refund policy?

We offer a 30-day refund policy. If you are not satisfied with your purchase, you can request a return within 30 days of receiving your item. Please make sure the item is in the same condition as when you received it, with tags and in its original packaging. To initiate a return, please contact us at roadtainment@gmail.com.

4. How long does it take to process a refund?

Once we receive and inspect your return, we will notify you of the approval or rejection of your refund. If approved, the refund will be processed within 10 business days and will be credited back to your original payment method. Please note that it may take additional time for your bank or credit card company to process the refund.

5. Can I return personalized or custom items?

Unfortunately, we do not accept returns for personalized or custom items. These items are made specifically for you and cannot be resold. If you have any concerns about your personalized or custom item, please contact us and we will be happy to assist you.

6. What should I do if I receive a defective or damaged item?

If you receive a defective, damaged, or incorrect item, please contact us immediately. We will evaluate the issue and make it right by providing a replacement or issuing a refund.

7. Do you accept returns on sale items or gift cards?

No, we do not accept returns on sale items or gift cards. All sales of discounted items and gift cards are final.

8. Can I exchange an item for a different one?

If you would like to exchange an item for a different one, the fastest way is to return the item you have and make a separate purchase for the new item. Please follow our return process to initiate the exchange.

9. Can I return perishable or hazardous items?

No, we do not accept returns for perishable goods such as food, flowers, or plants, as well as hazardous materials, flammable liquids, or gases. If you have any concerns about the specific item you purchased, please contact us for further assistance.

10. How can I contact you?

You can contact us by phone at 9129803995 or by email at roadtainment@gmail.com. We are available to assist you with any questions or concerns you may have.

11. Where are your products shipped from?

Our products are shipped from our warehouse located at Roadtainment, 22 East Lathrop Avenue, Apiary, Savannah GA 31415, United States.

3. What is your refund policy?

We offer a 30-day refund policy. If you are not satisfied with your purchase, you can request a return within 30 days of receiving your item. Please make sure the item is in the same condition as when you received it, with tags and in its original packaging. To initiate a return, please contact us at roadtainment@gmail.com.

4. How long does it take to process a refund?

Once we receive and inspect your return, we will notify you of the approval or rejection of your refund. If approved, the refund will be processed within 10 business days and will be credited back to your original payment method. Please note that it may take additional time for your bank or credit card company to process the refund.

5. Can I return personalized or custom items?

Unfortunately, we do not accept returns for personalized or custom items. These items are made specifically for you and cannot be resold. If you have any concerns about your personalized or custom item, please contact us and we will be happy to assist you.

6. What should I do if I receive a defective or damaged item?

If you receive a defective, damaged, or incorrect item, please contact us immediately. We will evaluate the issue and make it right by providing a replacement or issuing a refund.

7. Do you accept returns on sale items or gift cards?

No, we do not accept returns on sale items or gift cards. All sales of discounted items and gift cards are final.

8. Can I exchange an item for a different one?

If you would like to exchange an item for a different one, the fastest way is to return the item you have and make a separate purchase for the new item. Please follow our return process to initiate the exchange.

9. What is the European Union 14-day cooling off period?

If your merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification. The item must be in the same condition as when you received it, with tags and in its original packaging. Please provide the receipt or proof of purchase when initiating the return.

10. Can I return perishable or hazardous items?

No, we do not accept returns for perishable goods such as food, flowers, or plants, as well as hazardous materials, flammable liquids, or gases. If you have any concerns about the specific item you purchased, please contact us for further assistance.